How can I return my order?Updated 24 days ago
No fuss returns!
Sheds and Decking Kits:
If Powersheds is not for you and you’d like to return your shed within 14 days of delivery, then we will collect the item from you without charging a collection fee. No fuss, no fees!
All we ask is that you do not unpack the shed/decking kit or take the it off the pallet. You will be able to see the components on the pallet if you want to double check the quality of the shed.
You need to notify us via email at [email protected] of your wish to cancel your order within this time period, and provide an image of the current condition of the goods.
If you have unpacked your order or taken the it off the pallet, then you can still return the product to us within 14 days of delivery, but you will have to cover the cost of returning the item. This will either need to be through arranging the delivery yourself (to our manufacturing unit in West Yorkshire) or by repacking and securing the goods back onto the pallet and leaving them kerbside, on a hard standing, and we can arrange a pallet collection for you. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this. In this case we will not profit from any courier charges but simply pass on the cost we receive to you.
Any delivery surcharges you have paid (such as a quicker delivery, Saturday delivery, or a timed delivery) will not be refunded.
We will not accept a return for a bespoke shed or decking kit unless it is damaged or faulty (and in that case we will offer replacement components).
Once your item has been returned it will be checked to ensure it is complete and in a resalable condition. If we deem that the product is not in a resalable condition we shall deduct a reasonable amount to cover any costs to us or return them to you.
Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We cannot issue a refund until the goods have been returned and checked.
Log Cabins, Pergolas and Gazebos:
If Powersheds is not for you and you’d like to return your log cabin within 14 days of delivery then we will collect the item from you. There may be a charge to collect the log cabin. All we ask is that you do not unpack the log cabin.
If you have unpacked the cabin, then you can still return the product to us providing it has not been installed and is within 14 days of delivery, but you will have to cover the cost of returning the item and re-packing it. This will either need to be arranging the delivery yourself (to our manufacturing unit in West Yorkshire) or repacking and securing the goods and we may be able to arrange a collection for you. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this. In this case we will not profit from any courier charges but simply pass on the cost we receive to you.
Any delivery surcharges you have paid (such as a quicker delivery) will not be refunded.
We will not accept a return for a bespoke log cabin unless it is damaged or faulty (and in that case we will offer replacement components).
Once your item has been returned it will be checked to ensure it is complete and in a re-sellable condition. If we deem that the product is not in a re-sellable condition, we shall deduct a reasonable amount to cover any costs to use or return them to you.
Where a refund is to be paid, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Accessories:
If Powersheds is not for you and you’d like to return your accessory within 14 days of delivery then we will collect the item from you. If your goods are palletised, please follow the return process for sheds and decking kits.
If your order is shipped via a small goods courier, you will need to re-pack the goods and send us a photo of the pack and the dimensions so we can book a collection for you.
Replacement Parts:
Whilst instances are rare, we do understand that damages in transit can happen from time to time. For this reason, we are happy to offer a replacement parts service.
If your order arrives with any damage, we will advise you to unpack the pallet/pack and use the components checklist to confirm all the goods are accounted for and take photos of each component which has any damage. This information will then need to be sent into our customer service team at [email protected] who will then contact you to discuss the damage further and where required, arrange for replacement parts to be despatched.
Once the confirmation of required replacement parts is confirmed by both parties, we can then arrange for the goods to be despatched. Any shed or decking components can usually be despatched within 1-3 working days. Depending on the size of the damaged/missing component, this will determine if the goods can be delivered via a small goods courier or if another palletised delivery is required. For any log cabin replacements, where possible we will look to courier them however larger components will need to be scheduled and delivered by the courier and may take several weeks to arrive.
Please note, damages, issues or missing parts must be reported to us with within 30 days of receiving delivery in line with our Terms & Conditions. All issues need to be reported prior to installation. Any reports received outside this time will be reviewed on a case by case basis.