Absolutely – full and comprehensive instructions are included. We also supply all the screws and nails necessary to put together your garden building. If you have any issues installing please do not hesitate to get in touch so we can help you over th

Absolutely &#x2013; full and comprehensive instructions are included. We also supply all the screws and nails necessary to put together your garden building. If you have any issues installing please do not hesitate to get in touch so we can help you over the phone.If you would like to download a copy of your instructions - please <a href="https://www.dropbox.com/scl/fo/ke033a6h4i2t2vdg266iv/h?rlkey=9jex4a6i1pv163ux8zmbdfty5&amp;e=1&amp;dl=0">click here</a>.If you would like to take a look at our installation videos &#x2013; please <a href="https://www.powersheds.com/installation-videos" rel="noopener noreferrer" target="_blank">click here</a>.Please ensure you choose the correct instructions for your shed. For example, our 8x4 Apex instructions are different to our 4x8 Apex instructions!Please see our installation instructions for information on all of our buildings, or contact our team for additional support!

Does my order come with instructions and fixings?

Oh no! We're so sorry... On the rare occasion something does arrive damaged, don't worry, our team is here to help!. Please email or whatsapp us some images of the damage, and confirm which parts are affected using the component checklist in your ins

Oh no! We&apos;re so sorry...On the rare occasion something does arrive damaged, don&apos;t worry, our team is here to help!Please email or whatsapp us some images of the damage, and confirm which parts are affected using the component checklist in your instructions. We will then make arrangements to get replacement parts sent to you via our express courier service to prevent any further delays.You can contact us through the chat function, the contact form on our help centre, email or WhatsApp.Email - <a href="mailto:hello@powersheds.com">hello@powersheds.com</a>Phone/WhatsApp - 01274 036 577If your order has arrived damaged, please contact us while the driver is on site (where possible) rather than refusing the order. It&apos;s much quicker for us to send out replacement parts than a full new shed!

Something is damaged on my order?

Sheds and Decking Kits:. If Powersheds is not for you and you’d like to return your shed within 14 days of delivery, then we will collect the item from you without charging a collection fee. No fuss, no fees!. All we ask is that you do not unpack the

<h2 id="isPasted" style=" text-decoration: none;">No fuss returns!</h2>Sheds and Decking Kits:If Powersheds is not for you and&#xA0;you&#x2019;d like to return your&#xA0;shed&#xA0;within 14 days of&#xA0;delivery,&#xA0;then we will collect the item from you without charging&#xA0;a&#xA0;collection fee. No fuss, no fees!&#xA0;All we ask is that you do&#xA0;not unpack the shed/decking kit or take the it off the pallet.&#xA0;You will be able to see the components&#xA0;on the pallet if you&#xA0;want&#xA0;to double check the quality of the shed.You need to notify us via email at&#xA0;<a href="mailto:hello@powersheds.com" style=" text-decoration: none;">hello@powersheds.com</a>&#xA0;of your wish to cancel your order within this time period, and provide an image of the current condition of the goods.If you have unpacked your order or taken the it off the pallet, then you can still return the product to&#xA0;us&#xA0;within 14 days of delivery, but&#xA0;you will have to cover the cost of returning the item. This will either&#xA0;need to be through&#xA0;arranging the delivery yourself (to our manufacturing unit in West Yorkshire) or by repacking&#xA0;and securing&#xA0;the goods back onto the pallet and leaving them kerbside, on a hard standing, and we can&#xA0;arrange&#xA0;a pallet collection&#xA0;for you.&#xA0;The cost of this will depend on your location and the item bought &#x2013; please contact us if you would like us to advise the cost of this.&#xA0;In this case we&#xA0;will not profit from any courier charges but&#xA0;simply&#xA0;pass on the cost we receive to you.Any delivery surcharges you have paid (such as a quicker delivery, Saturday delivery, or a timed delivery) will not be refunded.&#xA0;We will not accept a return for a bespoke shed or decking kit unless it is damaged or faulty (and in that case we will offer replacement components).Once your item has been returned it will be checked to ensure it is complete and in a resalable condition.&#xA0;If we deem that the product is not&#xA0;in a resalable&#xA0;condition&#xA0;we shall deduct a reasonable amount to cover any costs to us or return them to you.&#xA0;Where a refund is to be&#xA0;paid&#xA0;we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We cannot issue a refund until the goods have been returned and checked.Log Cabins, Pergolas and Gazebos:If Powersheds is not for you and you&#x2019;d like to return your log cabin within 14 days of delivery then we will collect the item from you. There may be a charge to collect the log cabin. All we ask is that you do not unpack the log cabin.If you have unpacked the cabin, then you can still return the product to us providing it has not been installed and is within 14 days of delivery, but you will have to cover the cost of returning the item and re-packing it. This will either need to be arranging the delivery yourself (to our manufacturing unit in West Yorkshire) or repacking and securing the goods and we may be able to arrange a collection for you. The cost of this will depend on your location and the item bought &#x2013; please contact us if you would like us to advise the cost of this. In this case we will not profit from any courier charges but simply pass on the cost we receive to you.Any delivery surcharges you have paid (such as a quicker delivery) will not be refunded.We will not accept a return for a bespoke log cabin unless it is damaged or faulty (and in that case we will offer replacement components).Once your item has been returned it will be checked to ensure it is complete and in a re-sellable condition.&#xA0;If we deem that the product is not&#xA0;in a re-sellable&#xA0;condition,&#xA0;we shall deduct a reasonable amount to cover any costs to use or return them to you.Where a refund is to be&#xA0;paid,&#xA0;we will usually refund any money received from you using the same method originally used by you to pay for your purchase.Accessories:&#xA0;If Powersheds is not for you and you&#x2019;d like to return your accessory within 14 days of delivery then we will collect the item from you. If your goods are palletised, please follow the return process for sheds and decking kits.If your order is shipped via a small goods courier, you will need to re-pack the goods and send us a photo of the pack and the dimensions so we can book a collection for you.Replacement Parts:Whilst instances are rare, we do understand that damages in transit can happen from time to time. For this reason, we are happy to offer a replacement parts service.If your order arrives with any damage, we will advise you to unpack the pallet/pack and use the components checklist to confirm all the goods are accounted for and take photos of each component which has any damage. This information will then need to be sent into our customer service team at <a href="mailto:hello@powersheds.com" style=" text-decoration: none;">hello@powersheds.com</a> who will then contact you to discuss the damage further and where required, arrange for replacement parts to be despatched.Once the confirmation of required replacement parts is confirmed by both parties, we can then arrange for the goods to be despatched. Any shed or decking components can usually be despatched within 1-3 working days. Depending on the size of the damaged/missing component, this will determine if the goods can be delivered via a small goods courier or if another palletised delivery is required. For any log cabin replacements, where possible we will look to courier them however larger components will need to be scheduled and delivered by the courier and may take several weeks to arrive.Please note, damages, issues or missing parts must be reported to us with within 30 days of receiving delivery in line with our Terms &amp; Conditions. All issues need to be reported prior to installation. Any reports received outside this time will be reviewed on a case by case basis.

How can I return my order?

Uh-oh, that doesn't sound good!. Our team can absolutely help if you find something isn't quite right with your order. Please contact our team with your order information and a description of the problem, and we'll get back to you as soon as we can.

Uh-oh, that doesn&apos;t sound good!Our team can absolutely help if you find something isn&apos;t quite right with your order.Please contact our team with your order information and a description of the problem, and we&apos;ll get back to you as soon as we can. Please include as much information as possible, such as the name of the components in question and photos or measurements where applicable.You can contact us through the chat function, the contact form on our help centre, email or WhatsApp.Email - <a href="mailto:hello@powersheds.com">hello@powersheds.com</a>Phone/WhatsApp - 01274 036 577

Something is incorrect / wrong on my order?

Oops - it sounds like something hasn't gone to plan here!. We're really sorry if something is missing from your order, it would be very unusual for this to happen, but if it does we're happy to help. Please contact our team with your order informatio

Oops - it sounds like something hasn&apos;t gone to plan here!We&apos;re really sorry if something is missing from your order, it would be very unusual for this to happen, but if it does we&apos;re happy to help.Please contact our team with your order information and confirm which components are missing using the component checklist in your instructions. If we do need to send you any part, we&apos;ll despatch these using our express small goods courier to prevent any further delays.You can contact us through the chat function, the contact form on our help centre, email or WhatsApp.Email - <a href="mailto:hello@powersheds.com">hello@powersheds.com</a>Phone/WhatsApp - 01274 036 577

Something is missing from my order?

If you've not been able to find the answer you're looking for on our comprensive help centre, you can reach out to our team using one of the methods below:. Email - hello@powersheds.com. Telephone/WhatsApp - 01274 036 577 (08:00 - 16:30, Mon - Fri, e

If you&apos;ve not been able to find the answer you&apos;re looking for on our comprensive <a href="https://help.powersheds.com/en-GB?_gl=1*1tmwa5j*_ga*ODA1MzYwOTYwLjE3MjIzMjYwMDQ.*_ga_XV7C41F7WR*MTcyODQ4NTg0Ni4xNDUuMC4xNzI4NDg1ODQ2LjAuMC4xODIxNjU0OTQy*_gcl_aw*R0NMLjE3MjY3NDk5MjQuQ2p3S0NBandsNi0zQmhCV0Vpd0FwTjZfa3BzSWVvWU5lV0lBeFFXbFdPLXVQQ1d1czA5MjdZVHNRT0kxaUhqT25IV01sS0hoWl9ZOER4b0NVY0VRQXZEX0J3RQ..*_gcl_au*MTQ0MjIyNjQwOS4xNzIyMzI2MDA0" rel="noopener noreferrer" target="_blank">help centre</a>, you can reach out to our team using one of the methods below:Email - <a href="mailto:hello@powersheds.com">hello@powersheds.com</a>Telephone/WhatsApp - 01274 036 577 (08:00 - 16:30, Mon - Fri, exc. bank holidays)You can also submit an enquiry through our <a href="https://www.powersheds.com/contact-us" rel="noopener noreferrer" target="_blank">contact form</a> and we will get back to you as soon as possible.

I need help!

Questions about a product or order?

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How much does a shed or log cabin cost?

Orders & Returns