Something is damaged on my order?Updated 24 days ago
Oh no! We're so sorry...
On the rare occasion something does arrive damaged, don't worry, our team is here to help!
Please email or whatsapp us some images of the damage, and confirm which parts are affected using the component checklist in your instructions. We will then make arrangements to get replacement parts sent to you via our express courier service to prevent any further delays.
You can contact us through the chat function, the contact form on our help centre, email or WhatsApp.
Email - [email protected]
Phone/WhatsApp - 01274 036 577
If your order has arrived damaged, please contact us while the driver is on site (where possible) rather than refusing the order. It's much quicker for us to send out replacement parts than a full new shed!